ac66's Privacy Policy

We collect various types of information to facilitate registration and service delivery on the ac66 platform. This information falls into two main categories:

a) Information You Provide

• Full name, date of birth, and gender
• Email address and contact details
• Username and password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — deposit and withdrawal information via bKash, Nagad, Rocket, or bank transfer
• Communication history with the support team

b) Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Information collected via cookies and similar tracking technologies
• Gaming history and betting activity

We use collected information only for lawful and specific purposes. The main reasons ac66 uses data are as follows:

• Account management: To create, verify, and manage your account.
• Identity verification: To complete the KYC process to prevent fraud and ensure security.
• Financial transaction processing: To accurately process your deposits, withdrawals, and bonuses.
• Customer support: To resolve your questions and issues via live chat and email.
• Platform improvement: To analyze user experience and improve service quality.
• Ensuring responsible gaming: To identify signs of addiction and provide appropriate support.
• Legal compliance: To comply with applicable laws and regulations.
• Security and fraud prevention: To detect and prevent suspicious activity.

We never sell your information to third parties for marketing purposes without your consent.

ac66 is committed to keeping your personal information secure. We may share your information with the parties listed below in limited and specific circumstances:

a) Service Provider Partners

With payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software suppliers — only within the scope of service delivery and under strict confidentiality agreements.

b) Legal and Regulatory Reasons

Information may be shared with authorities when required to comply with court orders, government directives, or legal obligations. In such cases, we always provide only the minimum necessary information.

c) Fraud and Money Laundering Prevention

We have a legal obligation to notify the relevant authorities if suspicious financial activity is detected. In such cases, it may not be possible to notify you in advance.

d) Business Transfers

In the event of a business merger or acquisition, the successor company will be bound to comply with the same terms of this privacy policy.

ac66 has adopted the latest technical and organizational measures to protect your data. The key components of our security framework are:

• SSL encryption: All data exchanged between the website and your browser is encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing is always used.
• Restricted access: Only authorized staff can view your data for specific operational reasons, and strict logging is in place.
• Secure payment methods: Our payment gateway uses Bangladesh's secure mobile banking infrastructure — bKash, Nagad, and Rocket — which independently maintain their own security standards.
• Regular security audits: Our systems are regularly audited to identify potential vulnerabilities.
• Incident response plan: Our trained team is ready to respond quickly and effectively to any security incident.

However, complete security on the internet cannot be guaranteed. We therefore ask you to keep your account credentials confidential and to contact us immediately if you notice any suspicious activity.

The ac66 website uses various types of cookies. Cookies are small text files that your browser stores on your device.

Types of Cookies

• Essential cookies: Essential for the basic functionality of the website — maintaining login sessions, ensuring security. These cannot be disabled.
• Functional cookies: To remember your preferences and settings — such as language preference.
• Analytical cookies: Collect anonymous statistics to understand site usage and improve services.

You can delete or disable non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.

We retain your personal information only for as long as necessary to fulfil the relevant purpose or as required by law.

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Certain information may be retained for a specified period after account closure due to financial audit and legal requirements.
• Financial transaction records: Retained for an extended period to meet audit requirements.
• Support conversations: Kept for a specified period to improve service quality.

After the specified period, data is securely deleted or anonymized.

Every user registered with ac66 has the following rights regarding their personal information:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you can request that your information be deleted — though this may be limited where legal obligations apply.
• Right to object to processing: You can object to your information being processed for marketing purposes.
• Right to data portability: You can receive the information you have provided in a structured format.
• Right to withdraw consent: Where your information is being processed on the basis of your consent, you can withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

ac66 is a 21+ platform. We do not knowingly collect any personal information from minors (persons under the age of 21). If we become aware that a minor is using our services, we will immediately suspend that account and delete all associated information.

If you believe that a minor has registered on our platform, please notify our support team immediately. Visit our responsible gaming page for guidance on protecting family members.

Our platform integrates the services of third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, etc.) and payment providers. These third parties have their own privacy policies and are themselves responsible for processing your information within their services.

We maintain strict agreements with these third parties to ensure they keep your information secure and use it only for specified purposes. However, ac66 is not fully responsible for the privacy practices of third parties.

ac66 reserves the right to update this privacy policy from time to time. For any significant changes:

• A notice will be prominently published on the website.
• Registered users will be notified by email.
• The "Last Updated" date will be displayed at the top of this page.

Continuing to use the services after changes are made will be considered your agreement to the updated policy. We therefore recommend reviewing this page regularly.