ac66 Terms & Conditions

These Terms and Conditions ("Terms") form a legal agreement between the ac66 platform ("Platform", "Site" or "we") and the user ("you" or "member"). By using the ac66 website, mobile version, or any related service, you are considered to have agreed to these Terms.

The key terms used in this document are defined as follows:

• Platform: The complete online gaming service of ac66, including casino, sports betting, and other entertainment services.
• User/Member: Any person who holds a registered account on ac66 or uses the service.
• Account: Each individual personal account registered on the Platform.
• Bet: The amount wagered on any game or sports event.
• Bonus Funds: Additional funds provided as a promotional or welcome bonus, subject to specific conditions.

To use ac66's services, the following criteria must be met:

• You must be at least 21 years of age. Use of the Platform by minors is strictly prohibited.
• You must provide a valid and active email address and mobile number.
• Each person may create only one account. If operating multiple accounts is proven, the account will be closed and all funds may be forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Using the service from restricted regions is not permitted.

2.1 Responsibility for Account Creation

By creating an account, you confirm that all information provided is true and that you are registering under your own identity. If false information is provided, the account will be closed immediately and deposited funds will not be returned.

ac66 is committed to operating a safe and reliable platform. We use SSL encryption technology to keep your personal and financial information secure.

3.1 KYC Verification

To ensure security, ac66 may request identity verification (KYC) at any time. The following documents may be required during this process:

• Copy of National ID (NID) or passport
• A recent selfie or photo
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawal requests will not be processed until KYC is completed. You will be notified once verification is done.

3.2 Account Security

It is your responsibility to keep your account password and login details confidential. Any unauthorised use of your account must be reported to the support team immediately. ac66 is not liable for misuse of your account or unauthorised access.

ac66 supports the most widely used payment methods in Bangladesh. The following payment methods are accepted on our platform:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital transaction service of Bangladesh Post Office
• Rocket — Mobile banking service of Dutch-Bangla Bank
• Bank Transfer — Through major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

4.1 Deposit Limits

The minimum deposit for each payment method is ৳100. No specific maximum limit is set, however large transactions may require additional verification.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. The following conditions apply for withdrawals:

• Account KYC verification must be completed.
• The required wagering conditions must be met before withdrawing bonus funds.
• Withdrawal requests will only be sent to registered payment methods.
• Withdrawals may be suspended if fraud or unusual activity is suspected.

ac66 offers various bonus offers for its members. A welcome bonus of 120% on the first deposit is available up to a maximum of ৳20,000.

5.1 Welcome Bonus Examples

The following examples apply to bonus calculations:

• If you deposit ৳1,000, you will receive a 120% bonus of ৳1,200, giving you a total balance of ৳2,200.
• If you deposit ৳34,000, you will receive the maximum bonus of ৳20,000, giving you a total balance of ৳54,000.

5.2 Wagering Terms

To withdraw bonus funds, a 25x wagering requirement must be met. Wagering is calculated based on the bonus amount only, not the combined total of the deposit and bonus.

Example: ৳1,200 bonus × 25 = ৳30,000 in bets must be placed before withdrawing the bonus.

• Wagering requirements must be met within a specified time limit.
• Bets placed using bonus funds are only counted toward wagering in designated games.
• Another bonus cannot be claimed while an active bonus is in place.
• Attempting to claim bonuses from multiple accounts will result in both accounts being closed.

5.3 Bonus Abuse

ac66 maintains a strict stance against any bonus abuse. If a member attempts to exploit the bonus system unfairly, the relevant bonus and associated winnings will be forfeited and the account may be closed.

ac66 believes in fair play. All games on our platform are operated by certified software providers and their outcomes are determined by a Random Number Generator (RNG).

• Read the relevant rules before participating in any game.
• In the event of a technical error, all bets from the affected round will be cancelled.
• ac66 is not liable for any bets lost due to internet disconnection.
• Once a game result is finalised, it cannot be changed.

6.1 Prohibited Activities

The following activities are strictly prohibited and will result in account closure if proven:

• Using any software, bots, or automated systems to influence game outcomes
• Hacking the gaming system or attempting any form of unauthorised access
• Colluding with other members to manage bets
• Using the platform for money laundering or illegal purposes
• Systematically abusing the bonus system

ac66 is firmly committed to responsible gaming. We believe that gaming is a form of entertainment, but it can become an addiction.

This platform is for people aged 21 and above only. We advise you to follow these guidelines:

• Treat gaming as entertainment, not as a source of income.
• Set a specific budget for yourself and stick to it.
• Avoid the urge to place more bets to recover losses.
• Refrain from betting driven by emotion.
• Take regular breaks and spend time on other activities.

You can find more information and self-exclusion tools on our Responsible Gaming page. If you experience gaming problems, contact our support team immediately.

You may request to close your account at any time. Pending bets must be settled and available funds must be withdrawn before the request is processed.

8.1 Account Closure by ac66

ac66 reserves the right to close any account immediately in the following cases:

• If any clause of the Terms is violated
• If false or misleading information is provided
• If fraud or deceptive activity is suspected
• If evidence of operating multiple accounts is found
• If money laundering or illegal activity is suspected
• If there is evidence that a minor is using the account

If an account is closed due to a breach of Terms, bonus funds and associated winnings will be forfeited. The original deposited amount may be returned, but this depends on the scope and outcome of the investigation.

All content on the ac66 platform — logos, trademarks, graphics, software, code, design, and other elements — is protected under the intellectual property rights of ac66 or its licensed providers.

You may use the platform for personal and entertainment purposes only. The following activities are strictly prohibited:

• Reusing or distributing any part of the platform for commercial purposes
• Using ac66's logo or trademarks without permission
• Attempting to analyse or modify the platform's source code
• Automatically collecting data from any part of the platform

To the maximum extent permitted by applicable law, ac66 accepts no liability for the following:

• Financial losses resulting from gaming outcomes
• Losses caused by internet connection issues
• Losses arising from unauthorized access by third parties
• Inability to play games due to server downtime or technical issues
• Losses caused by any problem with your device or network

The ac66 service is provided on an "as is" basis. We cannot guarantee uninterrupted or error-free service, although we always strive to deliver the highest quality of service.

Protecting your personal information is of great importance to us. Please read our Privacy Policy page to learn more about how ac66 collects, stores, and uses your information.

In brief, we use your information for:

• Account management and service delivery
• KYC and identity verification
• Fraud prevention and ensuring security
• Compliance with legal obligations
• Analytical purposes to improve our service

ac66 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, we will notify you via your registered email or through a notice on the platform.

Continuing to use the platform after updated terms have been published will be taken as your agreement to the new terms. If you do not agree to the new terms, please contact our support team to close your account.

If you have any questions or complaints regarding these terms, please contact our support team. Our support service is available 24/7 in both Bengali and English.

13.1 Complaints Process

To raise a dispute or complaint:

• First, contact our support team via live chat.
• If the issue is not resolved via live chat, send a detailed complaint by email: [email protected]
• Attach relevant screenshots and information along with your complaint.
• We will carefully review each complaint and take appropriate action.

13.2 Final Decision

In the case of any dispute involving ac66, the decision of our management authority will be considered final. However, we always endeavour to resolve all disputes in a fair and transparent manner.

For more information about these terms, visit our FAQ page or contact our support team directly.